Excellent Team Service
ZNEN MOTOR interprets the
value of the society with unique service philosophy. Our experienced team provides
a complete set of excellent services. We take "customer's satisfaction is the
reproduction of our value" as service objective and "strive for the reputation
of 101% customers' satisfaction" as our goal.
Sales team:
good at making marketing strategy; familiar with the characteristics of product
structure and regional markets; know the market tendency well and can provide all-directional
service for customers;
Order team:
amiliar with the internal production process; can coordinate and deal with various
problems between the customers and production plant; serve the customers enthusiastically;
After-sales team:
track after-sales service; accept customers' complains; survey customers' satisfaction,
etc. We will better serve the customers with improved team.
Planning team:
composed of senior planners, designers and market researchers to better serve for
marketing, search for the latest news of the market, and formulate general sales
strategy as well as build good image and advertise, etc;
Technology team:
composed of engineers to provide professional technical support; serve for the sales
and order teams and acts as the link among the sales, order and production plant,
these three parts; works as the consultant for the visiting customers and provides
related technical service;
Production team:
the Group guarantees the core strength of quality product supply and build trust
of professional managers who are of engineer origins;
Quality is the life of ZNEN Group. Our products and services can meet customers'
expectations by continuously improving technology. All of our products conform to
the laws and regulations concerning environmental protection and safety.
Our mission is to meet customers' requirements with maximum satisfaction. The Group
has always been customer-centered by understanding customers' expectations with
dynamically
developed view, and by continuous internal improvement, which involves all staff,
products, processes and services and is reflected on the aspects of cost reduction,
efficiency improvement and energy saving, etc.
Quality is the life. The Group has established perfect quality assurance and assessment
systems. From the production planning, the determination of process equipments,
to the equipment maintenance, from the entering of raw materials to the leaving
of finished products, each procedure is under strict monitor. Meanwhile, we keep
monitoring the sustained suitability, sufficiency and effectiveness of the quality
control system to further improve it.
We pay great attention to prevention and process control, and try to make the Group
a better high-quality enterprise by improving and optimizing process, and reducing
the possibility of product defects. The motorcycle company affiliated to the Group
has passed the national motor vehicle production admittance and comprehensively
implemented ISO9001. Its products have passed 3C authentication and some have passed
"E-MARK" and "EPA" identifications.
Development team:
composed of product experts, senior designers and vehicle test experts; can develop
and design new products to meet the more humanized demands;
ZNEN insist on developing its technology by absorption and independent development.
After introduction, digestion, absorption and cooperated development, ZNEN Group
has entered the construction stage of strengthening independent development. There
are hundred millions of funds invested on new projects. By professional training
and further talent introduction, ZNEN Group has now built a product R&D team
of high-efficiency and high-quality. Meanwhile, the company has set up another technology
center of a complete set of advanced equipments, which has provided reliable and
powerful support for the development, test and inspection of new models.
At present, the Group has constructed the development process including market research,
product planning, modeling, layouts, simulations, structure design and trial production,
and developed the independent development capability of overall vehicle including
the body, engine, chassis and electronic appliances, etc. ZNEN has listed the R&D
as one of the long-term development plans. We will guarantee that our products are
"advanced, safe and environmentally-friendly" while focusing on the design
and development of new products. We will distinguish humanization, comfort, improvement
and innovation of our products to keep no distance with the world popular fashion.
Talents are fundamental to the long-term development of a company. Human resources
are crucial to the stable increase of the company. ZNEN Group considers talents
as the basis to the development of the company and pays great attention to the quality
development of staffs. It has established staff comprehensive development system
based on training, evaluation and incentives. In addition, it has provided multiple
development roads for the staff, including specialists, technicians, reserve cadres
and management personnel, etc. ZNEN has brought up many experts and senior technicians
to expand the core talent team.